Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Yes, we proudly serve customers worldwide! 🌎 ✅
We deliver to over 200 countries with free shipping, and we’re thrilled to expand to even more destinations!
| Region | Delivery Estimate |
|---|---|
| UNITED STATES/CANADA | 7 – 21 days |
| EUROPE/OCEANIA/SOUTH-EAST /ASIA | 9 – 21 days |
| ALL OTHER COUNTRIES | 14Â –Â 35 days |
Tracking numbers are sent by email after a short processing period.
It usually takes us 1-5 days to process orders. We aim to ship all items on-time, but in rare cases it can take longer. Any orders not received within 8 weeks qualify for a full-refund or reship 🌟
Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at Contact Us PageÂ
After 12 hours, your order will have been processed and we won’t be able to make any changes or cancel it.
Some packages may be subject to import duties depending on the country of receipt.
Please note, due to new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states.
You’ll get a shipping confirmation email with your tracking number to monitor your package’s journey.Note: Tracking details may take up to 48 hours to activate and display information. 📦
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us with your nameand order number, and we will look into it for you.
If you need to swap an item
Returns and Exchanges
Yes! We have a generous 30-day guarantee for your peace of mind! ✨
Not completely happy with your purchase or received defective items? Just reach out to our support team via Contact Us.
For faster assistance, please provide:
- Your order email address
- Details about the issue
- Photos (if available)
We’ll get back to you within 3 days! 🌟
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. lf approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return,please contact us